Client Service Technician

HII Mission Technologies
San antonio, TX
28 Mar 2024

Vacancy expired!

Requisition Number: 13548 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Hours Per Week: 40.00 Security Clearance: TS/SCI Level of Experience: Mid

Job Description

Cyber, Electronic Warfare and Space (CEW&S) a division of HII Mission Technologies provides full-spectrum cyber, EW, and space capabilities that address today's rapidly changing, multi-domain global security threats, and anticipate emerging threats. We are a diverse organization offering competitive and challenging opportunities to highly motivated and talented individuals.

Our cyber professionals are on the cutting edge of cyberspace operations, delivering cyberspace options and effects for our nation in an ever-changing threat environment. Our experts provide a full range of expertise and capabilities across the spectrum of cyberspace operations. We are an integral part of an important mission we go to work every day with the knowledge and pride that our accomplishments make a difference.

Cyber, Electronic Warfare and Space (CEW&S) is looking to hire a Client Service Technician to provide administrative support on multi-classified LANS maintaining computer workstation HW/SW connectivity, computer account administration, and user requirement/awareness and support devices on production networks; supports VOIP, VTC and equipment troubleshooting. Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).

Essential Job Responsibilities

• Perform all tasks required to support unit computer workstations, Voice over Internet Protocol (VoIP) telephones, and Video Teleconference (VTC) equipment on the Non-Secure Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), and Joint Worldwide Intelligence Communications System (JWICS) • Install, relocate, configure, troubleshoot, scan media, and repair desktop computers, laptops, thin clients, and printers. • Load, configure, and troubleshoot software applications. • Load proper patches to computers identified during Information Assurance Vulnerability Management (IAVM) scanning. • Support Client Service Liaison (CSL) maintaining physical media control processes. • Prepare equipment for DRMO disposal. • Perform administrative tasks in support of deployment services such as notification to proper authorities of equipment location changes. • Initial response to trouble tickets within 24 hours. • Resolve trouble tickets within 72 hours, unless impacted by higher-priority mission requirements. • Close out trouble tickets within 4 hours of resolution. • Maintain and use at least two separate accounts for access to network resources, one for their privileged level access and a separate general user, non-privileged level account for routine procedures. • Report security violations and incidents in accordance with AFMAN 17-130.

Minimum Qualifications

6 years relevant experience with Bachelors in a related field; 4 years relevant experience with Masters in a related field; or High School Diploma or equivalent and 10 years relevant experience.

DoD 8570 Level II Certification Active TS/SCI level clearance required, willing to comply with SAP requirements.

This opportunity resides with Cyber & Electronic Warfare, a business group within HII's Mission Technologies division. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace. Our deep expertise in network architecture, software and hardware development, cybersecurity and the electromagnetic environment uniquely enables us to support sensitive missions for federal agency partners.

HII is a global engineering and defense technologies provider. With a 135-year history of trusted partnerships in advancing U.S. national security, HII delivers critical capabilities ranging from the most powerful and survivable naval ships ever built, to unmanned systems, ISR and AI/ML analytics. HII leads the industry in mission-driven solutions that support and enable a networked, all-domain force. Headquartered in Virginia, HII's skilled workforce is 44,000 strong. For more information, please visit: hii.com.

HII is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.
  • ID: #49571210
  • State: Texas San antonio 78202 San antonio USA
  • City: San antonio
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-03-28
  • Deadline: 2023-05-26
  • Category: Et cetera