Client Services Coordinator (Spring, TX or Redwood City, CA)

18 Nov 2024

Vacancy expired!

Job Description

We are looking for a full-time

Client Services Coordinator (CSC). The CSC is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives, and our billing partners.

Responsibilities:

  • The CSC will adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements
  • Ability to enter and qualify new customer information into Salesforce.com and LIMS
  • Perform quality checks to ensure accuracy of data entry
  • Partner with the Clinical lab to ensure client information is correctly entered
  • Manage and distribute materials to all new and existing customers as requested
  • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members with primary focus on our international business
  • Send/re-send patient reports as requested by the customers
  • Appropriately field calls for reimbursement and billing and direct them to our billing vendor
  • Assist with other administrative duties as assigned based on Company needs
  • Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.

Qualifications

  • Bachelor’s degree or equivalent combination of education and experience
  • Solid experience using Salesforce.com and Microsoft Office
  • A minimum of 1 year client service experience required
  • You have excellent written and verbal communication skills and bring a high level of computer proficiency, preferably in a Mac environment
  • You’re a team player who is known for the ability and willingness to collaborate with a team comprised of internal employees, contractors, and managers
  • You’re able to multitask and take on various projects, working with self-discipline, good judgment, and independence in a dynamic office setting
  • Flexibility with respect to working hours based on operational needs
  • Bilingual English/Spanish is an asset.

Additional Information

Covid Vaccination Policy:Starting January 7, 2022, Guardant Health will require all employees to be fully vaccinated to either (a) establish that they have been fully vaccinated against COVID-19; or (b) request and obtain an approved exemption from Guardant’s COVID-19 U.S. Vaccination Policy as a reasonable accommodation, as consistent with applicable laws.Anemployee is considered fully vaccinated against COVID-19 two weeks after receiving the second dose of a two-dose vaccine or one dose of a single-dose vaccination. Acceptable vaccines are approved or under emergency use authorization by the U.S. Food and Drug Administration (FDA) and/or the World Health Organization (WHO). In addition, fully-vaccinated employees will be required to maintain their fully-vaccinated status under this Policy by obtaining, if applicable, any FDA-approved boosters.

Employee may be required to lift routine office supplies and use office equipment.Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.Ability to sit for extended periods of time.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our

Privacy Notice for Job Applicants.

Please visit our career page at:http://www.guardanthealth.com/jobs/

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  • ID: #22980808
  • State: Texas Spring 77373 Spring USA
  • City: Spring
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-11-18
  • Deadline: 2022-01-17
  • Category: Et cetera