Client Success Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Client Success Manager for a Contract assignment with one of our premier Research & Advisory clients in Irving, TX or Fort Meyers, FL . Responsibilities :

• Build, develop and manage relationships with a variety of clients in IT and Marketing practices ensuring they are successful in the utilization of their Gartner subscription; resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Utilize both qualitative and quantitative techniques to analyze data, problem solve and find solutions that help our clients make the right decisions
• Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Identify approaches that address the client's operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
• Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

• 3+ years relevant professional experience and/or internship experience
• Bachelor's and/or Master's degree
• Advanced Microsoft Excel and PowerPoint skills
• Proven track record of success fueled by critical thinking, analytical problem solving and a passion for delivering value to clients
• Exceptional communication, collaboration, prioritization, and influencing skills