Client Success Manager 1 - ExamSoft (USA Remote)

Job Description

• Develop and manage customer relationships in order to boost satisfaction, increase adoption, and ensure retention

• Establish a strategic/trusted advisor relationship with the customer through product expertise, customer service, and consultative skills, to drive continued value of ExamSoft products and services

• Own the customer renewal process and outcome, discuss contract terms with customers and keep track of timelines

• Attain account growth goals while educating clients on all offered products and services

• Keep accurate records of all customer information and communication in CRM system

• Manage scope and client expectations effectively throughout the life of the contract

• Drive revenue retention through client successful use of client solutions

• Liaise between the customer and internal team

• Generate referral leads for the Sales team through customer networks and relationship building

• Deliver basic product education webinars to customers

Qualifications

• Bachelor’s degree or equivalent work experience

• 1-3+ years of previous experience in account management, software training, or sales, ideally in a B2B environment

• Ability to strategically expand new opportunities within existing accounts, consultative selling skills

• Proven ability to turn at-risk customers around

• Track record of over-achieving quota

• Working knowledge of Windows and Mac OS

• Proficient in Microsoft Office Suite

• Technical aptitude and ability to learn software programs quickly

• Excellent communication and presentation skills (oral and written)

• No travel requirements

• Previous experience in a remote workplace ideal

Additional Information

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.