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Overview
Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide-all committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visit www.publicconsultinggroup.com. Responsibilities • Implement AWS Cloud platform services which include EC2, VPC, EBS, AMI, SNS, RDS, EBS, Cloud Watch, Cloud Trail, Cloud Formation AWS Config, Autos calling, Cloud Front, IAM, S3, R53 • Implement Azure Cloud platform services which include VM, VNET, Storage, VM Image, SQL Managed Instance, Monitor, ARM, Front Door, NSG, Azure Policies, Backup • Use GIT and automation tools like Jenkins, Azure DevOps, Terraform, Ansible, etc. to implement and manage End-to-End Automation • Manage multiple cloud accounts and perform audit functionality • Assist in identifying and organizing requirements and producing specifications • Share expertise throughout the organization and may provide user training for products • Identify and keep abreast of novel technical concepts and markets • Author and update technical documentation, runbooks, ops guides, and presentations when needed • Participate in process design and tool selection ensuring compliance with HIPAA, SOC II, and information security policy and procedures • Review, mentor, and coach, while defining and promoting the use of standards, best practices, and lessons learned • Optimizing monolithic applications to microservices and component-based architectures • Work with end users, product analysts, and developers to understand features and technical implementations • Adhere to all standards of confidentiality and security • Assist with the implementation and optimization of server monitoring tools to maintain visibility on capacity, security, availability, continuity, and usage/speed metrics that fall outside optimal parameters • Provide 2nd and 3rd level support for infrastructure systems in a 7x24 environment • Liaise with 3rd party suppliers and other IT professionals for the incident and problem resolution • Participate in on-call rotations • All duties as assigned Qualifications • Demonstrable programming language experience in some combination of Python, Shell/PowerShell, or Expect scripting • Experience with AWS/Azure compute, storage, backup, monitoring, and operational services • Familiarity with container-managed services like AWS Elastic Kubernetes Service (EKS) or Azure Kubernetes Service (AKS) • Strong knowledge in working with Windows and Linux operating systems • Strong experience in building and configuring infrastructure and application monitoring tools • Web services and APIs and in RESTful • Design, architecture, operating, and development documentation • User management, security, and identity management • Security and Compliance experience with SOC2, HIPPA, and information security policies and procedures • Understanding of business strategy • Process implementation and improvement • General knowledge of networking fundamentals and components (load balancers, SSL tunnels, TCP/IP, DNS, firewalls) including experience with managing load balanced, high volume, highly available environments • Experience managing multiple cloud accounts Qualifications: Education: 4-year degree or an equivalent combination of education, technical certifications, and experience Experience: • 4-6 years of experience in the public cloud (AWS/Azure) implementation, and support • 5+ years of experience configuring and deploying Windows and Linux-based infrastructure and operating systems, including day-to-day system administration experience • 2+ years working with Infrastructure-as-Code (IaC) tools such as Terraform, CloudFormation, Azure Resource Manager, and configuration management tools including Ansible, Chef, Puppet • 2+ years of experience in building and configuring monitoring tools such as AWS CloudWatch, Azure Monitor/App Insights/Log Analytics, Splunk, New Relic, Dynatrace, Datadog • 2+ years of experience in at least one (preferably more) of the following languages: Python, PowerShell, Shell • Handles complex issues and problems and refers only the most complex issues to higher-level staff • Possesses comprehensive knowledge of the subject matter Certification: Azure and AWS Associate and Professional level IT Infrastructure Library (ITIL) v.3 #LI-AH1 #D-PCG #LI-remote EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.