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Overview
Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide-all committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visit www.publicconsultinggroup.com. Responsibilities • Manages PCG's converged communications infrastructure through day-to-day hands-on tasks • Maintains office networks, including diagnostic/troubleshooting any network-related issues using automatic and manual monitoring • Prioritizes and escalates issues to PCG level 2 and 3 support as defined in governing procedures • Performs periodic architecture reviews and updates • Documents all network and voice configurations • Follows best practice ITIL process, seeking continuous improvement of systems and processes. Act proactively to identify areas for improvement • Travels up to 25% related to PCG office deployments, moves, and expansions • Records and tracks support incidents and requests. Escalate if necessary, and ensure that all decisions and actions taken, through to the final resolution have been captured • Tests fixes to ensure that problems have been adequately resolved. • Provides training to department staff members as the office team grows. • Reviews IT vendors' proposals and invoices to ensure that contracted services are being delivered and managed in the most cost-effective manner possible. • Researches and recommends software, hardware, and tools to meet business objectives • Assists less experienced peers. • Design and implement secure, scalable, and highly available network solutions across a hybrid, multi-cloud environment • Skills to automate infrastructure deployments across multiple data centers and cloud platforms such as Azure and AWS • Participate in on-call rotations • All duties as assigned. Qualifications • Experience with AWS, Azure networking, and security services • Experience with network industry enterprise network products • Experience with the necessary technology • Ability to learn new technologies without formal training • Highly self-motivated and directed with keen attention to detail • Proven analytical and problem-solving skills • Strong documentation skills • Fluency in English, both spoken and written • Strong proficiency in using and administering network and application monitoring • Ability to work off-hours or be on-call if required by management Education: • 4-year degree or an equivalent combination of education, technical certifications, and experience Experience: • 2-4 years of experience as a network engineer working in Azure or AWS environments. • 3-5 years of experience as a network infrastructure engineer to manage Fortinet, Switches, MPLS circuit, Net bond, Express-route, WAF, Shield, Front door, Gateways, F5, Load balancer, VPN solutions • Knowledge of compliance standards and frameworks: ITIL, SOC1, SOC2, NIST, ISO 27001 • Handles moderately complex issues and problems and refers more complex issues to higher-level staff. • Possesses solid working knowledge of the subject matter. Certifications: • Cisco, Avaya, or other Converged Communications preferred • AWS / Azure Associate level • Network industry level - CCNA • IT Infrastructure Library (ITIL) v.3 #LI-AH1 #D-PCG #LI-remote EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.