Collections Analyst

SOCOTEC is seeking a Collections Analyst to join a growing, geographically distributed collections team based in Dallas, TX. This is a hands-on role in a high-activity environment, managing a book of B2B accounts across construction and engineering services. You will report directly to the Collections Manager and be a core member of the team responsible for driving DSO improvement, maintaining rigorous contact discipline, and supporting the adoption of HighRadius as the team transitions to an automated collections platform. This is a strong opportunity for someone who wants to develop deep expertise in B2B collections within a fast-growing professional services firm. Key Responsibilities Collections Operations Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy Log every contact attempt in HighRadius with full notes Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified Identify and escalate accounts that manager involvement in line with the written escalation policy Dispute Management Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classification framework Track open disputes and follow up with resolution owners within the required timeframes to prevent aging Communicate dispute outcomes clearly to customers and re-activate invoices in the collections queue once resolved Flag recurring dispute patterns to the Collections Manager for upstream process improvement HighRadius & Systems Work daily within HighRadius – managing your assigned queue, logging contacts, and updating account statuses Provide feedback on HighRadius from a day-to-day user perspective in order to improve user experience and functionality  Support the transition from manual processes to automated workflows, including adopting new tools and following updated SOPs as they are introduced Maintain accurate account data and statuses in Deltek and HighRadius, including payment terms, addresses, and contact details Pay-When-Paid & Project-Based Billing Understand and apply pay-when-paid contract terms when managing relevant accounts, distinguishing these from standard collections activity Work closely with project accountants to resolve billing queries and ensure invoice accuracy prior to collections outreach Manage multi-invoice client relationships with an understanding of project-level billing and payment cycles typical in construction and engineering Reporting & Collaboration Contribute to weekly team huddles and status meetings, flagging stuck accounts, broken PTPs, and internal blockers Support the Collections Manager in preparing aging analysis and KPI reporting by maintaining accurate and up-to-date account notes and statuses Collaborate with project accountants, operations teams, and internal stakeholders to resolve disputes and billing issues that are blocking payment