Collections Specialist-Bilingual Spanish

Job Title: Experienced Collections Specialist – Check Collections

Location: Addison

Company: Cliff’s Check Cashing

Job Type: Full-Time

Compensation: Competitive Pay plus commission

Experience Required: 5+ years in check collections or financial collections

About Us:

Cliff’s Check Cashing is a trusted name in the DFW area with 28 locations and decades of service to the community. We’re known for moving fast, dealing fair, and making things happen for customers who need quick access to their funds. Now we’re looking for a tough, experienced Collections Specialist who knows how to recover what’s owed—without excuses.

Job Description:

We're hiring a seasoned hard collections specialist with a strong track record of recovering funds from returned checks, chargebacks, and high-dollar delinquencies. If you’ve worked in a check cashing, payday loan, or financial services environment, and know how to get results—this is your opportunity.

Key Responsibilities:

Lead collection efforts on returned checks, NSF items, and delinquent accounts

Work with internal systems to identify, contact, and follow up with customers

Use firm but professional communication to secure payment or resolution

Negotiate payment arrangements within company policy

Coordinate with legal team when escalations are needed

Maintain accurate records of communication and payment activity

Meet monthly recovery goals

Qualifications:

Minimum 5 years of collections experience, ideally in the check cashing or financial services sector

Knowledge of Texas check collection laws and processes is a major plus

Strong verbal and written communication skills

Highly organized and goal-driven

Able to work independently and under pressure

Why Join Cliff’s?

Established company with strong brand recognition

Opportunity to make a measurable impact