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Work description: Primary skill set (only required for NonERP Program):Strong working knowledge of: Secondary skill set (only required for Non-ERP Program): Apple iOS email device support and DELL PC hardware+ Microsoft Outlook client support skills/experience + Smart Card authentication + Windows 7 (must) + Hard drive Bit Locker Pin Encryption + Apple iOS device support, Linux/Unix background + Remote client support using RDP Utilities + Active/Enterprise Directory and SCCM +MS Office Suite 2010, Symantec SEP, + Cisco VPN remote access (wired and wireless) support.+ Support remotely with Live Meeting, RDP utilities + Remedy problem management system Communication skills (only required for Non-ERP Program).Nice to have skills (only required for Non-ERP Program): +Strong Soft(White Glove)/technical skill set required: Networked print support.- HP/ Xerox MFD +Excellent communication Oral and Written skills, +Process/Detailed oriented, Strong ability to prioritize tasks and organize work independently +Aptitude for learning in a fast-paced environment + Self-motivated/Ability to work well with others and utilize indirect influencing skills +Fluent in Microsoft suite of office tools with focus in MS Excel, MS PowerPoint and MS word.