CSR/Admin

PURPOSE:

To support customers & team members by providing helpful information, answering questions, taking orders and occasionally responding to complaints. The CSR/Admin is the front line of support for clients and customers help ensure they are satisfied with products, services, and deliveries.

The CSR/Admin should embody all the JOSCO core values in their daily interactions with customers.

Joyful work – like what you do!

Ownership – think like an owner and take accountability for your job and actions

Spunk – the grit and determination to get the job done

Cohesion – Everyone on the team values and respects everyone else and their contributions

Observant - Looking around to see what needs to be done and doing it.

QUALIFICATIONS: High school diploma, general education degree, or equivalent.

Ability to learn the products inside and out so product questions can be answered quickly and accurately.

Ability to read, write and comprehend simple instructions, short correspondence, and memos

Demonstrate ability to handle customer interaction displaying good phone and written communication skills (including email)

Track record of serving others and putting team goals first

Owners’ mindset; takes ownership over everything within scope of responsibility

Proactive approach; identifies and solves problems

Comfortable using computers and telephonic equipment

Ability to stay calm when customers are stressed or upset.

Cash handling and reconciliation experience

DUTIES & RESPONSIBILITIES

Accurately processing orders, forms, applications, and requests. (Essential)

Responding promptly to customer inquiries via phone, email or other means

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Weekly reports.

And other duties not listed here.

COMPETENCIES

Problem solving

Attention to detail

Product knowledge – in practical terms

Excellent communication skills (both written and verbal) – (including email communications)

Patience and a high level of emotional intelligence

Ability to work independently as well as within a team framework

Multitasking – Ability to move seamlessly from one task to the next

Proactive customer service approach

Willingness/ability to learn

Organization and time management

Understanding of the sales life cycle and the documents created by the sales process

PHYSICAL & MENTAL REQUIREMENTS

Ability to lift and carry 50 lbs with the assistance of devices - several times per week

Bending / lifting up to 20 lbs – frequently for walk in customers or customers pick up items

Ability to keep calm when dealing with stressful situations or difficult customers – daily

Walking – the warehouse is a large space, and it is sometimes necessary to walk back to the production area or to walk down the cleanroom aisles to locate a product

STANDARD SCHEDULE, HOURS & AVAILABILITY

M-F 8am – 5 pm with a 1 hr lunch - there may be some overtime

So we are probably perfect for each other, now what? Send us your resume and a cover letter introducing yourself and highlighting just how awesome you are! Please use the subject line “I love dogs”. We look forward to hearing from you.

Job Type: Full-time

Pay: From $19.00 per hour with raise at 90 days