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Job DescriptionJob DescriptionLooking for Agents to work ONSITE at our Allen, TX Call Center! This job is not remote.06/05/2023 Start Date!701 Experian Parkway in Allen, TX.This position pays $18.00/hr. and it will start June 05th, 2023.  This role is eligible for a $1,500 Performance Bonus which is paid out after completing 90 and 180 days of employment. You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment, as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.This position is 100% onsite. No remote work will be done during training, or the continued working period. In this role you will be an in office employee during the entire process. What you’ll be doingExperian is seeking Customer Care Specialists to join our growing Call Center in Allen, Texas. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will: Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.Effectively handle escalated customer issues in a professional and timely fashion.