RRD has an immediate opening for a Customer Service Account Coordinator in our Houston, TX facility  Position Summary The goal of the position is to support the Customer Service Manager and thereby provide the customer with a level of service and support which meets customer requirements and expectations. TYPICAL HOURS ARE M-F from 7am - 4pm.  Job SummaryMaintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.
Responsibilities:Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.Coordinate production of components with other internal plants and/or external vendors as required.Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.Communicate with customers regarding the resolution of issues.May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.Tally the final production runs and work performed to assemble paperwork for billing purposes.