Job DescriptionWe are currently seeking a detail-oriented and motivated Customer Service Assistant to join our team in Austin, TX. This role involves providing high-quality support to clients and ensuring smooth communication between departments. You will play a vital part in delivering a superior service experience while maintaining our company’s standard of excellence.ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, and in personAssist in resolving customer issues and escalating complex problems when necessaryMaintain and update customer records and documentationCoordinate with internal teams to ensure service satisfactionProcess orders, forms, applications, and requests efficientlyFollow up on customer interactions and provide ongoing supportHandle administrative tasks and support front-desk operations