Customer Service Associate - French Canadian & English

Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly to match skill supply and demand on a real-time basis. Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business. Respo Duties and Responsibilities:

• Respond to customer service inquiries including, but not limited to, account maintenance, payment schedule movement, order declines, waive/refund fees, etc.
• Update customers' accounts with appropriate notes and details after contact
• Escalate critical issues to Team Leaders when required
• Ensuring communication flow process is followed as per the QA guidelines
• Ensure a fun and healthy workplace for all employees
• Complete all necessary training requirements and professional development opportunities in a timely manner

• Adjusts own work practices to support change.
• Manages own performance and development.
• Role model and accountable for demonstrating company values and behaviours
• Ensure all policies & procedures are adhered to, including compliance obligations.
• Competent in use of MS products/ Google and call center tools
• Able to quickly build rapport and gain trust.
• An approachable, confident and competent phone manner (applicable to voice agents)
• Meticulous attention to detail and understanding of the importance of getting things right the first time.
• A multi-tasker with experience working across multiple channels.
• Process driven but a nimble learner with the ability to adapt quickly when circumstances require it
• Ability to problem solve, negotiate and resolve conflict constructively.
• Maintains customer centric attitude under pressure.
• Act with urgency
• Being a team player along with being able to work independently

• Excellent customer service knowledge and skills
• Problem solving and conflict resolution skills.
• Excels in service delivery.
• Excellent written and oral communication skills.
• Ability to analyze data.
• Ability to build relationships & work collaboratively with organizational peers
• Efficient and accurate typing ability (minimum 50 WPM)
• Ability to work autonomously, employ initiative to find solutions, prioritize and exercise discretion.
• Addresses and resolves conflict constructively and professionally
• Maintains service quality under time pressures
• Attention to detail
• Analytical skills

• French Canadian & English fluency, spoken & written (required)
• 2 years' experience in a financial/collections and/or customer service account (desirable)
• Previous BPO and/or contact center working experience (desirable)