Customer Service Manager

Description We are offering a short term contract employment opportunity for a Customer Service Manager in the independent banking industry based in Midland, Texas. The role involves managing customer service operations, overseeing sales activities, and spearheading internal process improvements. Responsibilities include: Managing daily customer service and sales activities within the call center. Developing and revising internal standards, policies, and operational procedures to enhance efficiency. Overseeing the hiring process, including interviewing and recommending candidates. Conducting training and performance evaluations for subordinate personnel, providing necessary guidance and counseling. Assigning work priorities and schedules to team members. Resolving customer inquiries and ensuring a high level of customer satisfaction. Maintaining and monitoring customer accounts, initiating appropriate actions as needed. Processing customer credit applications in an accurate and timely manner. Ensuring clear and concise written guidelines are provided to staff members. Reporting on customer service and sales metrics to evaluate performance and identify areas of improvement. Requirements Possess a minimum of three years of experience in a customer service managerial role, preferably within the banking or financial services industry. Demonstrated proficiency in managing a team in a customer service or call center environment. Excellent communication and interpersonal skills to effectively interact with customers and team members. Strong leadership skills with the ability to motivate and inspire team members. Solid understanding of banking industry practices, rules, and regulations. Proven ability to handle high-pressure situations and make decisions in a fast-paced environment. Outstanding problem-solving skills with the ability to resolve customer complaints and issues efficiently and effectively. Experience with customer service software and tools, as well as proficiency in Microsoft Office Suite. Ability to analyze service-related data and metrics to improve service delivery. Strong organizational skills with the ability to manage multiple tasks and responsibilities. Must demonstrate a commitment to providing exceptional customer service. Flexibility to work in different shifts, including evenings, weekends, and holidays if required. Bachelor's degree in business administration or a related field is preferred. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .