Customer Service Representative

Apex Systems
San antonio, TX
30 Sep 2024

Vacancy expired!

Job#: 1292982

Job Description: If interested, please contact Zoe at with an updated resume and best time to follow up with a call soon

Customer Service Representative

Location: on-site in San Antonio, TX

Shift: 8am-5pm, 9am-6pm, OR 10am-7pm, Monday-Friday

The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.

Essential Functions:
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.
  • Provide direct client support:
    • Answer questions from providers and members about benefits and eligibility, while ensuring communication always remains courteous and respectful. Maintain a high accuracy level by providing complete and accurate information at all times.
  • Document notes of each call to ensure all information is saved correctly.
  • Abide by all Customer Service Goals as set by the Manager of the department.
  • Ensure adherence of Customer Service metrics:
    • Average monthly After Call Work (AUX) time
    • Average monthly hold time
    • Average monthly staff time
    • Average monthly talk time
    • Average monthly quality
  • Handle call backs and escalations:
    • Escalate calls to the necessary department when appropriate.
    • Make callbacks to customers as needed.
Experience Required:
  • 0-1 years related work experience of inbound call center experience in the health insurance industry.
Education Level Required:
  • High school diploma or GED
Additional Required Qualifications:
  • Excellent verbal and written communication skills are required.
  • Qualified candidates should have a professional phone voice.
  • Must possess good, basic computer and typing skills.
  • Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
If interested, please contact Zoe at with an updated resume and best time to follow up with a call soon

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
  • ID: #46114819
  • State: Texas San antonio 78202 San antonio USA
  • City: San antonio
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-09-30
  • Deadline: 2022-11-27
  • Category: Et cetera