Customer Success Engineer, NGFW

18 May 2024

Vacancy expired!

Your CareerCustomer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance.  Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customers tech environment.Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies.  This position is available in the United States to work remotely or in a local Palo Alto Networks office.Your ImpactProduct Expertise -As the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our productsProvide product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycleProduct Adoption -Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvementIdentify innovative use cases to influence product roadmap and featuresEvaluate risk, complexity and benefits of feature implementation for Enterprise customersCustomer Impact -Gain an understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and supportEnsure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectivesPartner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans

  • ID: #49959478
  • State: Texas Plano 75023 Plano USA
  • City: Plano
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-18
  • Deadline: 2023-07-17
  • Category: Et cetera