Vacancy expired!
Your CareerOur Customer Success  Engineers(CSEs)  provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.This position works within our Secure Access Service Edge(SASE) Customer Success organization as part of a team that will help our customers in their cloud transformation journey. Some of the solutions you will be working with include Prisma Access, SD-WAN and CASB.Your ImpactProduct ExpertiseAs a Customer Success Engineer,  you will work with Professional Services, Product, Engineering and Account teams to ensure our customers and partners get the most out of our productsProvide deep product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycleProduct AdoptionServe as a customer advocate driving product adoption through upgrade planning, best practice assessments and security posture improvementIdentify innovative use cases to influence product roadmap and featuresEvaluate risk, complexity and benefits of feature implementation for customers with national and international footprintsEngage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requestsCustomer ImpactGain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and supportEnsure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectivesPartner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plansManage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to address customer needsOrganizational ImpactParticipate in hiring, onboarding and mentoring of new team membersWork with cross functional organizations to develop playbooks to achieve desired customer outcomes