Customer Support Assistant

Job DescriptionWe are currently seeking a highly organized and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the first point of contact for clients, helping to resolve inquiries, manage communication, and support customer satisfaction. You will play a key role in maintaining the professional image and service standards of Nexmos Design.ResponsibilitiesRespond to customer inquiries via phone, email, and in person in a professional and timely mannerProvide accurate information about services, timelines, and processesMaintain client records and update internal systems as neededAssist in resolving issues and escalating complex concerns to appropriate departmentsCollaborate with internal teams to ensure customer needs are met efficientlyTrack customer interactions and feedback to support service improvementsSchedule meetings, follow-ups, and documentation support for the customer service team