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Design Analyst- CSR/Admin Location: Oncor - 2401 W. Industrial Ave, Midland, TX 79701 Work Schedule: 8:00am - 5:00pm Top Skill Sets: • #1 Good customer service skills (on the phone with customers, having tough conversations often each day) • External customers & internal business units • Quick learners with solid computers (Microsoft tools & proprietary systems) • Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work Job Description: • Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices. • Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end. • Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis. • Workload will need to be prioritized to ensure that assignments are completed in a timely manner . Experience Requirements: • 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology • Proven customer service and communication skills • Proven team-building and organizational skills • Lean Six Sigma training (Preferred) Skill Requirements: • Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities • Ability to possess a working knowledge of Oncor's operating environment, specifically in regard to the surrounding work group • Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired • Ability to learn internal Oncor computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc. Example of Job Duties includes: • Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed • Communicate with operations on reject orders if clarification is needed • Send customers load sheets & receive load sheets • Review load sheet for accuracy and send back to customer, if not filled out completely • Set up project in WMIS/FRAMME or Partner (design programs) • Assign load sheet to Project Manager based on workload and area • Create job packet for Project Manager (print out sketch of work area in Partner or Framme) • Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint) • Track project statuses • Provide workload data to Supervisor upon request • Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools Pay Range: $22.00 - $24.00 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
- ID: #49902214
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State: Texas
Midland
79701
Midland
USA
- City: Midland
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2023-05-10
- Deadline: 2023-07-09
- Category: Et cetera