Vacancy expired!
JOB SUMMARY
- Provides desk side technical assistance for computer hardware and software.
- Delivers service for the proper operations and support of desktop applications, equipment, and technical functions in areas of responsibility.
- Provide assistance including the completion of necessary trouble tickets, report submissions and resolving technology issues.
- Performs installations, repairs, software updates and service as needed related to the troubleshooting of ERCOT Deskside equipment.
- Assists with the evaluation hardware and software.
- Participates in projects and increases knowledge of current technologies.
- Documents all equipment installations; provide technical documentation and training to end-users.
- Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.
- Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.
- Achieves stated Service Level Agreements and deliverance goals as assigned from the DSST supervisor.
- Communicates basic technical concepts both in a written and oral manner.
- Familiarity of computer networks to solve basic issues
- Strong writing skills to clearly respond to tickets and emails
- Associate’s degree in Applied Technology, Engineering or related field or an equivalent combination of education and experience is preferred.
- MCDST Certification preferred
- A+ Certification preferred
- One year of progressively responsible experience (in excess of degree requirements).
- MECM knowledge is preferred