Deskside Support Technician

03 Dec 2024

Vacancy expired!

JOB SUMMARY

  • Provides desk side technical assistance for computer hardware and software.
  • Delivers service for the proper operations and support of desktop applications, equipment, and technical functions in areas of responsibility.
  • Provide assistance including the completion of necessary trouble tickets, report submissions and resolving technology issues.
  • Performs installations, repairs, software updates and service as needed related to the troubleshooting of ERCOT Deskside equipment.
  • Assists with the evaluation hardware and software.
  • Participates in projects and increases knowledge of current technologies.
  • Documents all equipment installations; provide technical documentation and training to end-users.
  • Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.
  • Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.
  • Achieves stated Service Level Agreements and deliverance goals as assigned from the DSST supervisor.
  • Communicates basic technical concepts both in a written and oral manner.
  • Familiarity of computer networks to solve basic issues
  • Strong writing skills to clearly respond to tickets and emails
Education
  • Associate’s degree in Applied Technology, Engineering or related field or an equivalent combination of education and experience is preferred.
  • MCDST Certification preferred
  • A+ Certification preferred
Experience
  • One year of progressively responsible experience (in excess of degree requirements).
  • MECM knowledge is preferred

  • ID: #23790745
  • State: Texas Taylor 76574 Taylor USA
  • City: Taylor
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-12-03
  • Deadline: 2022-01-10
  • Category: Et cetera