Vacancy expired!
Description:Based in Houston, TX the IT Technician will provide technical services for all clients in the Houston Tower, manage delivery of IT Projects and serve as the custodian for all IT related Incidents and Service requests.Responsibilities:· Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices· Prioritize and manage technical support activities including the remediation of user IT issues· Manage and maintain IT hardware inventory with the authority to make procurement decisions· Enhance and provide technology training for onboarding employees· Assist as necessary with the on boarding of new employees· Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group· Provide Workstation Support for Windows 10, iOS· Diagnose problems with software configurations and Network (LAN) connectivity issues· Provide support for remote users leveraging VPN when away from the office.· Work with other IT Support Teams to coordinate resolution of Service Requests· Provide A/V support, including Skype, TelePresence, ClickShare etc.· Configure & Deploy Mobile Devices including iOS and BYOD platforms· Work with Hardware/Software vendors to facilitate warranty work on company owned equipment· Manage Ivanti queue to achieve Service Level AgreementsQualifications:· 2+ years’ experience in Deskside support or similar role· Proficiency in Microsoft Office application suite· Awareness of IT Service Delivery methodology· Strong written and verbal communication skills, client relationship skills, detail-oriented· Education Required: College degree preferredSkills:Windows 10, Audiovisual, Microsoft Office Suite, Network Connectivity, Support, Help desk support, Technical support, Hardware, Customer service, mobile device, ios, byod, Skype, vpnTop Skills Details:Windows 10,Audiovisual,Microsoft Office Suite,Network Connectivity,Support,Help desk support,Technical support,Hardware,Customer service,mobile device,ios,byodAdditional Skills & Qualifications:Printer Support - local and network printers
Network (LAN) Connectivity issues
Microsoft Office Suite
Ivanti Ticketing Systems
Understanding of IT Service Delivery Methodology
Ios Hardware and BYOD Configure and deploy
Hardware Inventory
College Degree PreferredExperience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time