Deskside Support Technician/Level II

IT Associates, Inc.
Spring, TX
25 Mar 2024

Vacancy expired!

Location - Spring, TX

Duration - 6+ Month Contract w/option to hire after 4-6 Months Our client is looking for a Deskside Support Technician will provide Tier II technical support to both internal associates and clients for technical inquiries received via telephone, email, web portal or in person. Ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, configuring and supporting laptop computers, and provisioning and managing user accounts among several systems. The successful candidate must be a self-starter, manage multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. This individual must also work well under pressure to meet ongoing and overlapping deadlines within abbreviated time constraints while maintaining a "customer service" attitude. Primary Job Function:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Install, modify, and repair computer hardware and software.
  • Create and manage new user accounts among several systems.
  • Monitor licensing utilization and hardware inventory.
  • Test pending software updates.
  • Be an active learner, taking part in continuous education opportunities.
  • Perform other duties as assigned.
  • Answer incoming customer calls and working tickets with a high-resolution rate for assigned areas of expertise.
  • Troubleshoot access and technical issues while gathering pertinent information to resolve or escalate the problem.
  • Follow defined policies and procedures.
  • Exhibit excellent customer service and communication skills.
Qualifications Required:
  • At least 5+ years of IT support experience required, or equivalent education and experience combined.
  • Must be proficient with Office 365 and Active Directory management is a plus.
  • Ability to work in a team environment.
  • Organization skills to balance and prioritize work.
  • Leadership skills to mentor and provide guidance to less experienced personnel.
  • Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools.
  • Working knowledge of Microsoft Windows 10 and Apple OS.
  • Experience with PC imaging and desktop management, including application deployment.
  • Knowledge of Microsoft Office 365 and experience with technology rollouts/upgrades.
  • Basic knowledge of telephony systems. Ability to provision and set up new phones.
  • Experience configuring and troubleshooting smartphones (Android, iOS).
  • Previous experience utilizing a help desk ticketing system to record and track reported incidents.
  • Scripting experience with any of the following tools: PowerShell, SMS, SCCM
  • ID: #49544790
  • State: Texas Spring 77373 Spring USA
  • City: Spring
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-03-25
  • Deadline: 2023-05-23
  • Category: Et cetera