Desktop Support

Description:Responsible for providing Desktop Support at the local office.Primary Responsibilities: Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues Record all changes to all hardware assets in the Asset Management System (AMS) Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by company. Support telecoms and voicemail moves, adds & changes Support employee's remote access & remote computing solutions to computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available Provide setup and support for A/V issues in office, including meetings and presentations Provide IS orientation and training for new hires Learn & support new technology relating to the company in order to provide support Participate in IS meetings & calls, as required Provide on-call and after hours assistance for local office, if needed Identify and document office-specific IS procedures in the IS Knowledge baseSkills:Microsoft Outlook, Desktop Support, PC Hardware, Printer, Email, Exchange, AD, Lan, Wan, Desktop, Windows 10, Support, Customer service, Office 365, Technical Support, TroubleshootingAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.