Desktop Support Analyst

Description Tier 1 IT Support SpecialistDo you thrive in a fast-paced environment troubleshooting technical issues? Are you passionate about providing exceptional customer service? If so, we want to hear from you!We are seeking a driven and detail-oriented Tier 1 IT Support Specialist to join our team. In this role, you will be the first point of contact for users experiencing technical difficulties, providing prompt and efficient resolutions.Responsibilities: Provide technical support to users in a Windows environment, including troubleshooting hardware, software, and network connectivity issues. Assist users with mobile device setup, configuration, and troubleshooting. Onboard new users by setting up their accounts, email access, and network permissions. Offboard departing users by disabling accounts, collecting equipment, and ensuring data security. Resolve common printer issues, such as connectivity problems and print quality concerns. Reset user passwords following established security protocols. Document all interactions and support tickets thoroughly and accurately. Maintain a positive and detail oriented demeanor while effectively communicating with users of all technical backgrounds. Escalate complex issues to Tier 2 support when necessary.Qualifications: Minimum of 1 year of experience in a technical support role or related field. A strong understanding of Windows operating systems. Working knowledge of mobile device operating systems (iOS and/or Android) a plus. Excellent troubleshooting and problem-solving skills. Exceptional written and verbal communication skills with the ability to explain technical concepts in a clear and concise manner. Strong customer service orientation with a commitment to user satisfaction. Ability to work independently and as part of a team. Proficiency in using a ticketing system.Benefits: Competitive salary and benefits package. Opportunity to work in a dynamic and growing environment. Gain valuable experience in the IT field. Be part of a supportive and collaborative team. Requirements Microsoft Windows, Network Printers, Mobile Device Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .