Desktop Support Analyst

Description We are offering a long-term contract employment opportunity for a Desktop Support Analyst in San Antonio, Texas. In this role, you will be part of a team providing comprehensive IT support services across various industry sectors. Your key responsibilities will involve troubleshooting, training, and maintenance of IT systems and equipment, as well as providing excellent customer service.Responsibilities: Diagnose and resolve both hardware and software issues to ensure optimal system performance. Provide timely and effective assistance to customers facing IT problems, through various communication channels including email, phone, and online chat. Facilitate the setup and installation of new IT equipment, as well as the upgrade of existing systems. Educate users on how to effectively utilize new software and technologies, enhancing their productivity and system knowledge. Regularly perform system checks and updates to maintain the security and efficiency of IT equipment. Document and track all IT issues and their corresponding solutions, to aid in future troubleshooting and system improvements. Respond promptly to IT inquiries, maintaining open lines of communication with customers. Ensure customer satisfaction by following up on resolved issues and obtaining feedback on IT services provided. Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to perform duties effectively. Requirements Demonstrated proficiency in Android Development Proficient in Cisco Technologies Familiarity with Citrix Technologies Knowledge of Computer Hardware Strong skills in Dell Technologies Experience with Active Directory Ability to handle and troubleshoot Apple Devices Experience with Backup Technologies Expertise in Configuration Management Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .