Desktop Support Tech II (64437.3)

21 Apr 2024

Vacancy expired!

Desktop Support Technician / Desktop Technician Level IILocation: San Antonio, TX. 78221Job type and Duration: Contract to DirectDuration: 6 months +Pay rate:Number of positions: 1Work Schedule: Monday - Friday 8-5POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the environment with a desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.RESPONSIBILITIES:Image PC s and deploy applications using SCCMInstall, replace and configure hardware, as well as install and configure all standard business and engineering softwarePerform general user and copier location moves for existing setupsPerform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devicesInstall and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issuesDocumentation of IT processes to be utilized by the Service Desk and technical teams where neededREQUIREMENTS:Hands-on experience with imaging, deploying machines and troubleshootingExperience with administration and support of PCs utilizing Windows 10 OS and Office 365 productsBasic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wirelessProfessional experience in customer serviceCandidate must be detailed orientedGood communication and documentation skillsAbility to elicit cooperation and action from individuals over which there is no supervisory relationshipOvertime work may be requiredPREFERRED QUALIFICATIONS:IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco AssociatePHYSICAL DEMANDS:Ability to lift and carry up to 25 poundsAbility to kneel and run cables under desks and other office furnitureEspo CorporationWillowbrook, IL 60527

View all open jobs at: www.espocorp.com/jobsLeaders in Technical Recruiting & Staffing since 1965We are an Equal Opportunity Employer and value the benefits of diversity in our work force . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law. {Want to learn more? Click here www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .} If you need assistance applying please contact us at .

  • ID: #39166939
  • State: Texas San antonio 78221 San antonio USA
  • City: San antonio
  • Salary: $21 - $31 hr
  • Job type: Contract
  • Showed: 2022-04-21
  • Deadline: 2022-06-19
  • Category: Technical support