Desktop Support Tech II (64437.3)

DESKTOP SUPPORT TECHNICIAN II SAN ANTONIO, TXCONTRACT TO DIRECTWork Schedule: Monday - Friday 8-5POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end-users and peers by resolving their reported technical issues in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the company environment with the desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.RESPONSIBILITIES:

• Image PC's and deploy applications using SCCM
• Install, replace and configure hardware, as well as install and configure all standard business and engineering software
• Perform general user and copier location moves for existing setups
• Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices
• Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive, and MS Office)
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
• Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
• Documentation of IT processes to be utilized by the Service Desk and technical teams where needed

• Hands-on experience with imaging, deploying machines, and troubleshooting
• Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products
• Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs, and wireless
• Professional experience in customer service
• Candidate must be detailed oriented
• Good communication and documentation skills
• Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
• Overtime work may be required

• IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate