Desktop Support Technician

Marlabs, Inc
Irving, TX
24 Nov 2024

Vacancy expired!

Desktop Support Technician

Location: Irving, TX

Client is open to Boulder, CO or Irving, TX

Duration: 12-18 Months

Position Summary:Provides client focused support to end users on a variety of IT issues, including but not limited to, account services, software and hardware issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors problems to ensure timely resolution.Duties and Responsibilities:Provide quality first level support to users via telephone and email with limited direction.Escalate issues to senior staff and/or other departments as appropriate.Communicate issues effectively to team as well as other groups.Document issues according to established processes.Follow defined departmental policies, processes and procedures.Meet predetermined schedules and mandated deadlines.Ability to manage multiple and, sometimes, competing priorities with some guidance.Create, track and manage service requests for new hires, client moves and terminationsProcess hardware and software requests.

Minimum Qualifications:3 to 5 years' experience serving on a telephone response Help Desk/Service DeskKnowledge of Ticket Management Systems. ServiceNow or Jira preferred.3+ years' experience with PC hardware/software desktop supportA positive attitude and a conscientious commitment to customer service and problem resolutionRequirements and General Skills:Good public speaking and presentation skills.Interpersonal skills and ability to interact and work with staff at all levels, including executives.Excellent written and verbal communication skills.Ability to work independently and in a team environment.Ability to pay attention to detail and be organized.Ability to project professionalism over the phone and in person.Commitment to "internal client" and customer service principles.Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.Must have legal right to work in the U.S.

Technical Skills:Windows hardware and OS knowledge.Apple device hardware and OS knowledge.SCCM and/or JAMF administration and use for centralized management of devices.Virtual Private Networks (VPN) with RSA Administration.Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).Proven ability to support virtual desktops and applications is a plus (Citrix).ServiceNow or Jira use and knowledge.A basic understanding of Windows TCP/IP networking.Active Directory User/Computer Account Administration.Mobile Device support knowledge (iPhone, iPad, Android, etc.). For more information, please contact:Bharath Kumar
  • ID: #23390287
  • State: Texas Irving 90001 Irving USA
  • City: Irving
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-24
  • Deadline: 2022-01-22
  • Category: Et cetera