Desktop Support Technician -SECRET CLEARANCE - DLA ESD- SAN ANTONIO TX

02 Dec 2024

Vacancy expired!

Defense Logistics Agency (DLA) Enterprise Service Desk Contract seeking Desktop Support Technicians for our DLA ESD program. Supports Tier II level IT end user issues by troubleshooting, providing root cause analysis, and resolving Windows based IT issues in support of our customer. Utilizes customer ticket system in tracking incidents, work orders and projects related tickets aligned to ITIL best practices. Maintains end user system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and networks; maintains procedural and process documentation.

The candidate should be able to:
  • Work within a team environment, troubleshoot, identify root cause analysis and resolve end users IT issues for Tier II within a Windows based IT environment.
  • Experience using ticketing systems such as Remedy; Ability to handle IT incidents and work orders;
  • Troubleshoot and resolve IT end user issues at a Tier II level to include laptops and thin clients

Responsibilities:
  • Troubleshoot, resolve errors and IT issues for end users in a Windows based operational environment
  • Provide support to desktop functions including windows administration, application support and software delivery
  • Provide technical support and assistance to laptop and thin client imaging, CAC PIN reset, end user tear down and setup of end user hardware
  • Utilize customer ticketing system to work, update and resolve incident and work order tickets aligned to contract Service Level Agreements, policies and procedures.
  • Assist in transition to new operating environments, software upgrades and hardware lifecycle replacement as needed

Qualifications:
  • Qualifications:
  • 2 years of end user desktop support to include any level of support such as Tier I, Tier II or Tier III
  • Demonstrated experience with Windows Operating Systems and applications
  • Ability to communicate in a clear and concise manner
  • Active DoD Secret Level Security Clearance

  • ID: #23748850
  • State: Texas San antonio 43085 San antonio USA
  • City: San antonio
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-12-02
  • Deadline: 2022-01-30
  • Category: Et cetera