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- The Hardware Asset Management (HAM) Analyst is responsible for assisting with the management of the lifecycle of all corporate-owned IT hardware assets (laptops, desktops, etc.) in accordance with best practices and internal processes and procedures
- The Hardware Asset Analyst strives to provide best-in-class asset management services to our internal clients
- Understand the lifecycle status framework as defined by the ITAM Program
- Support implemented Operational processes as required for Hardware Families/Classes
- Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's
- Support physical stockroom inventory efforts
- Govern repository Data for Hardware Families/Classes in Operation
- Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections
- Manage shrink reporting (Deployed, Stock, etc.)
- Perform Reconciliations and Data Analysis as required
- Work with the Implementation team on moving new Hardware Families/Classes to Operations
- Provide adhoc reporting on asset data as needed
- Write & Update procedures to support Hardware Asset Management
- In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.
- Exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision
- Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
- Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations
- Bachelor's Degree or equivalent work experience
- 3+ years of Hardware Asset Management experience
- Experience with any Asset Management toolset
- Proficient in Microsoft Office Applications (Access, Excel, PowerPoint) with a strong knowledge of MS Excel and Access