Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We have a brand-new opportunity for a Field Desktop Support Technician to join our client s team onsite in the Houston, TX area. Job Duties, Transition:
- Coordinate with facilities / shipping and receiving for delivery of training equipment to designated space
- Unbox and set-up of training room equipment to include PC's, peripherals, cable management
- Network patch cabling per client direction
- Imaging of training room equipment and end-user PCs
- Assignment of static IP addresses for network printers per client direction
- Operational testing and support of training room equipment and site user needs
- Dell laptops and desktops, standard client (AC) image with MS Office, SAP, legacy applications all on a virtualized environment using Citrix
- Android tablets
- Symbol HHT / printers
- Lexmark and Ricoh printers
- Basic technical knowledge and troubleshooting skills including PC hardware and software, printers, and networks
- Experience imaging PCs
- Experience working with incident management tools and software packages
- Knowledge and experience working with MS Office Suite and other relevant software programs
- Problem solving and analytical skills
- Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
- Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation.
- Citrix experience is a plus
- Hardware break fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
- Deskside hardware and software support (DSS) service
- Update of ITSM tool and asset management system of record where applicable
- Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
- Hardware refresh of aging hardware with the new device based on the end user profile
- Smart hands support of additional equipment as required under the direction of the client
- Dell laptops and desktops, standard client (AC) image with MS Office, SAP, legacy applications all on a virtualized environment using Citrix
- Android Tablets
- Symbol HHT / printers
- Lexmark and Ricoh printers
- Lexmark and Ricoh printers
- Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
- Experience working with incident management tools and software packages
- Knowledge and experience working with MS Office Suite and other relevant software programs
- Problem solving and analytical skills and the ability to understand the technical implications of business decisions and requests
- Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
- Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
- Must demonstrate active listening skills that can collect accurate and detailed information
- Ability to defuse tense situations and focus on the issues, not the emotions
- Verbal communication that is polished and professional and easy to understand over the phone when needed
- Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
- Ability to translate technical language into user-friendly information
- Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
- Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders
- Capability to learn and support new applications