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- Monitor and manage system health of all assigned systems; evaluates & report on their availability, performance & capacity.
- Identify operational & security problems with assigned systems; provide technical support to resolve them promptly; coordinate vendor support; occasionally work extended hours and/or nights & weekends.
- Document system configuration & support information & ensure it is available to technical support staff at all times, including at the system recovery staging site.
- Plan & coordinate upgrades/changes to existing systems & implementation of new systems/technology.
- Participate in the design & implementation of identity & access management processes that provide effective control & reporting for all standard & non-standard access accounts.
- Develop & support systems that support the processes IT uses to manage systems, requests & incidents; automate repetitive processes & ensure accuracy of data.
- Participate in the design & implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements.
- Train peers & other support staff in systems monitoring, administration & trouble shooting for assigned systems.
- Bachelors degree in related field of study.
- Minimum of four years relevant experience. Additional experience and/or technical training may be considered in lieu of the formal educational requirements.
- Relevant industry and/or vendor certifications will be considered a plus.
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- Experience with managing both Windows and non-Windows devices with Microsoft Intune
- Experience with configuration of Windows 10,11 operating systems
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- Experience with the following applications/services:
- SOTI
- Microsoft Autopilot
- Microsoft Endpoint Configuration Manager
- HP Security Consoles (Security Manager, Jet Admin)
- Application Whitelisting (eg. Airlock Digital, Microsoft)
- EDR Deployment/Management (Crowdstrike, SentinelOne, etc)
- Systems Vulnerability Patching and Configuration (with support from tools such as Rapid7, Tenable, Qualys)
- Other device management applications/services
- Experience with configuration of Apple iOS, Android operating systems IND123
- Experience with the following applications/services:
- ID: #49267090
- State: Texas Newbraunfels 78130 Newbraunfels USA
- City: Newbraunfels
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-02-17
- Deadline: 2023-04-17
- Category: Et cetera