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Digital & Tech Manager (Product Owner) - Remote
Job ID 108657 Posted 09-Mar-2023 Service line Corporate Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Austin - Texas - United States of America, Dallas - Texas - United States of America, Houston - Texas - United States of America, Memphis - Tennessee - United States of America, Milwaukee - Wisconsin - United States of America, Minneapolis - Minnesota - United States of America The Global D&T Platform team supports CBRE’s organization globally. The team focuses on providing the foundations and engine of a world class organization for Real Estate and Property professionals to work effectively with clients leveraging best-in-class processes and tools to deliver meaningful outcomes.The Manager, Product Owner is responsible for implementing and supporting CBRE’s Enterprise Procure-to-Pay platform. This position requires someone who can work independently, is a self-starter, and able to respond in a matrixed, fast-paced environment. The ideal individual must have the ability to multi-task while maintaining full attention to details and priorities and excel at working with high level business stakeholders to understand their strategies and match them with the right solutions.The Manager, Product Owner manages technology implementations and provides ongoing support to our users. They provide oversight to the day-to-day operations of the platform, including process improvements, new account stabilization, supplier management, issue escalation, trainings, and communications. Excellent time management skills with advanced Microsoft Office skills are required to work in Excel spreadsheets and create PowerPoint decks. Superior customer service experience is needed to interact with suppliers while maintaining a positive image to all CBRE stakeholders at all times.Key ResponsibilitiesGeneralProduct Owner for CBRE’s Procure-to-Pay Platform in the Americas region (Corp/GWS) Understands Supply Chain, Finance (including Accounts Payable) and Field Operations community needs by maintaining a close relationship with stakeholders to comprehend and communicate their needs and participate in validation of the solutions.Stays current with industry trends and recommends relevant technologies, partnering with key stakeholders to influence the change and develop implementation plan.Process Improvement ImplementationEnsure the vision and strategies of the stakeholders are clearly understood and being implemented within the product or processes.Interface and coordinate with business lines and cross-functional workstreams to define priority, business needs, and requirements.Development and prioritization of the project plan and roadmap, which aligns with stakeholder’s vision.Understand the P2P market and leading practices within the marketplace.Develop detailed knowledge and understanding of the business process.Develop presentation documents.Organize meetings and calls with internal stakeholders for project updates and key design decisions.Coordinate internal communications.Track and update status of project and execute weekly reports and dashboards. Manage all business process and system escalations through the proper channel.Provide additional support to the project team as requested.Ongoing SupportManage the Americas Dashboards and actions to improve key metrics.Support the technology governance model and escalation paths.Perform internal user satisfaction reporting/monitoring including internal surveys, creating action plans.Identify and implement process improvements.Partner with Coupa on enhancement request and priority trackingAssist in creating Learning Assets (job aids and tip sheets)Create and maintain templates/programs- project management or support with new programs as needed.Escalation point for Coupa issues/questions.Maintain Coupa intranet and supplier portal sites. Test, build, and roll-out new functionalityRequired Knowledge and Skills:Ability to work productively and influence change within a large, complex organization with a myriad of legacy purchasing practices.Understanding of procurement, accounting, and finance processesComprehensive understanding of external factors that impact the business.Proven project management, financial analysis and problem-solving skillsProven ability to lead and execute business decisions across an organization.High attention to detail, and accuracy, within a high-volume work environmentEnthusiasm and drive to succeed.Excellent written, verbal, and presentation skillsStrong analytical skillsPassion to provide great service to internal customers.EDUCATION and EXPERIENCE Bachelor's degree (BA/BS) from four-year college or university from an accredited University. #INDSJ CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.