Director Account SrDescriptionThe Client Services Senior Director supports the client and the Project Management of all Marketing programs once they are sold. The Sr Director leads and supervises a team who function as client service project managers and are responsible for planning and executing client programs with excellence and within budget. This team is also responsible to deliver any and all post audit materials to Client Sales at the conclusion of each program.Essential Functions:
Provide direction and supervise team of client service Directors, Managers and Coordinators regarding the planning, execution and post program follow-up for all client programs
Take appropriate actions when timelines / benchmarks are not met
Key “project management” or agency liaison between Client Sales team and Client for program kick-offs:
Seeks regular feedback from client/client sales regarding performance and alignment with expectations
Ensures that day-to-day business issues identified by client / client sales are addressed
Key contact with Operations, Procurement, Agency Finance, Risk and Legal Teams as it relates to timelines and deliverables
Appropriately manages project workflow / client interaction to adhere to timeline deliverables
Manages bridge to other COE teams to ensure that any and all program requirements are communicated and delivered to the clients on a timely basis, post program
Manages bridge to Field Execution team to hand-off program planning as it moves to the execution phase
Identifies opportunities to grow revenue and gross margin with existing client
Work with team and with other Sr, Directors, Sales Planning, Operations to identify and implement best practices
Set the short- and long-term strategic direction for the team and identify the necessary services and resources required to implement the strategy (i.e.: IT needs, staffing needs, etc.)
Qualifications
Outstanding business acumen, excellent analytical abilities, strong technical skills, superior written and verbal communication skills, and the ability to influence and lead cross-functional teams
Experienced manager who has had strong success training and leading a team to perform to company standards
Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and will deliver against working in a fast-paced dynamic environment with very short timelines
Proven ability to meet tight deadlines, multi-task, and prioritize workload, driving projects to completion
Strong experience in sales and client service, with solid practical background managing creative and print production related projects
Understand and manage finance and business leaders’ expectations
Ability to add strategic value to the business to achieve revenue and margin goals
Very familiar and proficient using technology business tools such as Excel, PowerPoint, and Salesforce
Why Mosaic?Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity EmployerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by lawBy submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.US: http://acosta.jobs/privacy-policy-us/Canada: http://acosta.jobs/privacy-policy-ca/#mosaicJob ManagementPrimary Location US-TX-IrvingShift Day JobJob Posting Mar 8, 2024, 1:51:47 PMMin Pay 0 Max Pay 0Schedule Full-timeJob Type StandardJob Number: 1251109xIRDASR#corporate
Full-time