Director, Digital Product Management - Platform

7-Eleven, Inc.
Irving, TX
23 Nov 2024

Vacancy expired!

Overview

Who we are

Imagine working in a place where

continuous improvement and

innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 54-year old Slurpee® and with over 78,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the

entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to

better serve the needs of our customers.

Today we are

redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to

come make history with us.

How we lead

At 7-Eleven we are guided by our

Leadership Principles.

  • Be Customer Obsessed
  • Be Courageous with Your Point of View
  • Challenge the Status Quo
  • Act Like an Entrepreneur
  • Have an "It Can Be Done" Attitude
  • Do the Right Thing
  • Be Accountable
    • Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    Responsibilities

    The Director, Digital Product Management - Platform is responsible for consumer facing experiences that continually modernize 7-Eleven's consumer facing experiences. This leader will be responsibility in leading a team that builds out E2E shell of the new 7-Eleven app ecosystem, create robust common/shared services [e.g. Account/login, payments, account Refer a friend], responsible for new services such as subscription services to drive more stickiness into 7E's ecosystem. In addition to these responsibilities, this leader will also be responsible for all internal facing infrastructure [e.g. SFMC, MixPanel, New Relic, etc], building digital tools to streamline manual processes, and build out a scalable infrastructure to manage current and future c-store acquisitions.

    Responsibilities:

    40% Strategy & Planning
    • Looks across product teams and feature sets with a focus on alignment and dependencies
    • Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide 7-Eleven customers and associates with an unparalleled shopping experience
    • Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action
    • Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience
    • Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products
    • Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
    • Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
    • Participates in and influences development of technology roadmaps across the enterprise
    • Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
    • 30% Delivery & Execution
    • Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities
    • Understands enterprise goals and KPIs to ensure value is delivered against them
    • Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
    • Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs
    • Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
    • Reviews and analyzes product metrics to inform strategic and tactical product decisions
    • Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
    • 30% Team and Stakeholder
    • Provides leadership, mentoring and coaching to Product Managers
    • Attracts, retains and develops top talent to build a world class Product Management Team
    • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
    • Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
    • Acts as a proponent of modern software development practices
    • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
    • Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
    • Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requesters to determine prioritization based on tangible benefits and/or user experience
    • Guides more junior team members in strategy, alignment, analysis and execution tasks
    • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

    Qualifications

    Basic Qualifications:

    • Bachelors Degree
    • Minimum 7+ years of experience in digital product management
    • At least 2+ years of experience leading a product team

    Preferred Qualifications:

    • Bachelors Degree in Computer Science or Engineering
    • MBA or Masters degree
    • 5-6 years of experience translating business strategy and analysis into consumer facing digital products
    • 6+ years of experience in Agile product management
    • 10+ years of experience in a digital product management
    • 3+ years of experience leading a product team

    #LI-DB1
    • ID: #23290978
    • State: Texas Irving 75014 Irving USA
    • City: Irving
    • Salary: USD TBD TBD
    • Job type: Permanent
    • Showed: 2021-11-23
    • Deadline: 2022-01-21
    • Category: Architect/engineer/CAD