Director of Operations - Information Technology MSP

Prudent Technologies and Consulting
San antonio, TX
27 Mar 2024

Vacancy expired!

Director of Operations

Full Time/Direct Hire

Onsite – San Antonio, TX

Direct Hire: $90K+

Summary Major responsibilities are supporting the Executive Leadership Team to collaborate, define, and execute on the overall mission, objects, and cultural goals to ensure the company continues to grow in a positive manner; meeting established bottom line profitability for MSP while supporting top line departmental revenues. To assure Operational Efficiency as the VP of Operations. As a Director of Operations with experience in the mid-sized IT MSP company, your primary responsibility is to oversee the daily operations of the organization, ensuring that all systems and processes are functioning smoothly and efficiently.

Essential Duties and Responsibilities
  • Other duties may be assigned.
  • Engage with Executive Team members to define the company goals and objective to meet the overall mission
  • Meet established profitability benchmarks for long-term departmental sustainability
  • Manage MS Technical Engineering and Support Teams
  • Oversee MS Department activities and resolve emergent internal and external technical and service issues
  • Determine Vendors and Technology stack that serve to best accomplish Departmental Objectives
  • Resolve emergent issues and consult with clients as needed to avert relational and contractual crises.
  • Maintain a customer-centric mindset, be able to handle customer complaints and escalations, and work closely with the sales and account management teams to maintain and grow client relationships.

Primary Objectives:
  • Profitability of MS Department
  • Maintain client relationships
  • Operational Efficiency and scalability of IT Team performing onboarding, maintenance, and support of clients
  • Discern best Vendors and Technology Stack to enable company to “Execute Profitably” on our MS Offering.

Education and/or ExperienceBachelor's degree or equivalent from 4-year college or university; and 5 to 10 years related experience and/or training; or equivalent combination of education and experience
  • ID: #49560278
  • State: Texas San antonio 78201 San antonio USA
  • City: San antonio
  • Salary: $90,000+
  • Job type: Permanent
  • Showed: 2023-03-27
  • Deadline: 2023-05-23
  • Category: Et cetera