Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Director, Planning & Forecasting Marketing Strategy, you will be accountable for business, functional, or operational areas, processes, or programs. Plan, monitor and manage internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management. Ensure project results meet requirements regarding technical quality, reliability, schedule and cost. Monitor performance and recommends schedule changes, cost adjustments or resource additions. Responsible for cost effective expenditures to achieve goals. Provides input to product development and operations regarding attainment of business goals and objectives. Responsible for hiring, developing, and evaluating personnel.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance IS available for this position.What you'll do:
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).
Is accountable for the performance and results of a team within own discipline or function.
Adapts departmental plans and priorities to address resource and operational challenges.
Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.
Provides technical guidance to employees, colleagues and/or customers.
Responsible for providing systems support for the marketing/sales/service functions and overseeing ongoing updates to the functionality.
Provides guidance to system users groups and application design teams.
Approves system modification work orders and recommends priorities.
Manages multiple change management initiatives of the largest project scope and complexity.
Coordinates with cross-functional team members to translate business requirements into specifications.
Responsible for coordination and oversight of test plans.
Leads financial governance around marketing managed spend.
Consults with key stakeholders on governance process and documentation.
Accountable for assessing annual agency incentive compensation performance.
Owns development of annual G&A departmental budget during operational planning process.
Manages departmental G&A expenses, including third party resources and discretionary spend.
May serve as risk management business lead, facilitating development and completion of control tests and action plans across campaign and messaging processes.
Provides expertise in the area of compliance, audit, and marketing-related issues.
Owns continuous improvement of processes, etc.
Ensures processes and procedures are accurate, efficient and align with business objectives.
Holds team accountable to all documented processes and procedures.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in program and project management in marketing or marketing operations.
3 years of leadership or management experience.
Demonstrated experience influencing business decisions.
Demonstrates leadership in managing teams, large scale projects and people (coaching, performance management and employee development), influencing business strategies and solutions, and applying innovative approaches to address business problems and solutions.
Demonstrated holistic understanding of the business operations and scientific/quantitative analytics.
Strong knowledge of MS Office. Excellent communication and presentation skills.
Demonstrated ability to lead and facilitate cross functional teams, sell ideas and obtain Senior Management endorsement, and deliver results.
What sets you apart:
Demonstrated ability to storytell
Ability to innovate and collaborate
Attention to detail and accuracy critical
Ability to navigate across complex organizational structure
Ability to partner across marketing and stakeholder functions
US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
Full-time