At ServiceNow, we’re on a mission to make the world work better for everyone. From our roots in San Diego to becoming a global leader in enterprise cloud software, we’re transforming how people work through AI-powered, intelligent platforms. Join us in shaping the future of digital transformation.About Digital Technology:We’re not yesterday’s IT department—we’re Digital Technology. We lead with a mindset of transformation, experience, and AI-driven innovation. Our mission is to deliver secure, scalable, and delightful digital experiences that accelerate ServiceNow’s journey to $30B+ in revenue and beyond.Role Overview:As Director of Software Engineering in the Digital Technology GTM team, you will lead the engineering strategy and execution for platforms that power our global Marketing and Sales organizations. You’ll partner closely with product, architecture, and business stakeholders to deliver intelligent, scalable, and integrated solutions that drive sales productivity, customer engagement, and business growth.
This is a high-impact leadership role for a results-driven, people-first engineering leader who thrives in a fast-paced, innovation-focused environment.What You’ll Do:Lead the engineering execution of GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.Partner with Product, Architecture, and Business teams to define and deliver a north star vision for GTM technology capabilities.Architect and implement secure, scalable, and resilient systems using microservices, APIs, and public cloud infrastructure.Drive AI-first design and embed intelligence into GTM workflows to enhance productivity and personalization.Lead integration architecture across CRM, CPQ, CLM, EMS, and Martech ecosystems.Champion CI/CD, DevOps, and agile engineering practices to accelerate delivery and improve quality.Build and mentor a high-performing team with a people-first mindset, fostering inclusion, growth, and innovation.Collaborate cross-functionally to challenge the status quo, simplify complexity, and deliver measurable business outcomes.Provide technical leadership on large-scale, cross-functional initiatives with executive visibility.