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Job Description
A Distribution Operations Lead will supervise all activities related to customer specific operations to include the following:
Create and maintain a structure at all levels. Work closely on the training and development of the warehouse and office CSRs by providing empowerment and mentorship on a daily basis.
Ability to build and create relationships with Customers, understanding their needs and proactively communicating any challenges affecting the Operation.
Able to communicate on English and Spanish
Responsible for the development and Supervision of Customer Service representatives. Coordinating daily workflow and scheduling. Responsible of maintaining a productive staff, by actually participating on the hiring and training process.
Management of employee performance, promotions, wage increases and terminations
Periodically audit and verification of processes, modify as needed to ensure all processes are compliance with Customs and with Customer requirements
Availability to assist the Operations Manager/Supervisor on continued improvement projects and analysis needed for the Department.
Operations Lead is the direct responsible to make sure all Inbound and Outbound activities are processed efficiently and meeting Customer SLAs and commitments forcustomer operations. Adjustments on the process to be implemented as needed to ensure Compliance with all Rules and Regulations and to ensure Customer Satisfaction
Strong knowledge of the FTZ environment maintaining a close communication with the FTZ and Brokerage teams
Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
Continually maintain a professional and courteous relationship with all customers. Focus on customer service, Conduct Quality Management Reviews (QMRs) and retention calls with customers and vendors.
Preparation of monthly Power point Business reviews to present to the Customer.
Security – Work closely with the Building Supervisor to exemplify and assist to maintain a safe and secure environment for all employees at all locations. Monitor all security standards are followed per OSHA requirements
Able to research and identify liability for any claims for damages submitted by our Customers
Ensure accurate and timely data entry in CFIT system to bill invoices at the end of the month.
Work closely with third party companies to report and bill all reworks done for the previous month.
Fully understand MA system to create business partners account on system following all requirement for new onboarding suppliers.
Overseas communication, timely responses to emails and requests for the TX03 operations (internal and external)
Qualifications
Education (preferred level) - Bachelors Degree
Experience (minimum level of direct experience in a similar position) - 1 Year
Knowledge/ Skills - Requires good supervisory and communication skills. Familiarity with personal computers and material handling equipment is essential. Strong decision-making and coaching skills
Experience:PC, MS OS, MS Office Software - strong MS Excel skills required
Strong knowledge on Expeditors systems; Edoc, Expo, CFIT, Manhattan,
Customer Service skills to deal with branch personnel and external customers
Ability to work effectively across all levels of development, support and peers
Strong written and verbal communication skills
Organizational skills to handle multiple tasks to completion simultaneously.
Physical and System Inventory Controls experience
Distribution Experience it’s a must
Strong knowledge of Citrix and Glovia System.
Strong knowledge of SAP system.
Excellent Problem Solving skills
Ability to work in a "Team" environment
High tolerance for Stress
Strong Planning, Prioritizing and Organizational skills
Excellent Customer Service
Additional Information
All your information will be kept confidential according to EEO guidelines.