Role summaryOwns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness.Key responsibilitiesAudit receiving, storage, picking, packing and shipping processes against SOPs.Track quality metrics and errors; publish results to operations leadership.Lead root-cause analysis and corrective and preventive actions for errors and complaints.Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents.Maintain controlled SOPs, work instructions and training records.Prepare quality data for QMRs and for customer and internal audits.Supervise quality staff and coach operators on quality standards.Program specificsSerial-number accuracy for Revenue Fulfillment and RMA shipments.RMA Operations: inspection, non-conformance and disposition quality for returned units.ESD-safe handling and packaging standards for high-value hardware.Audit readiness across all client buildings.