Driver Support Specialist

Responsibilities A Driver Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area. Responsibilities Coordinate the On-Time Delivery Transactions by client, region, and area. Navigation and processing transactions using Proprietary Software. Ability to assist in driver navigation. Ability to read and translate/understand maps/distance/time to destination. Assist New Drivers in Online Account Registration. Meet required metrics or service levels required by our clients. Adherence to the company policies and work standards. Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term. Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery. Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions. Demonstrated multi-tasking skills in the above-listed fields. Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards. Ability to work effectively in a high demand and fast paced environment. Qualifications High School Diploma or equivalent with 12 months’ experience in a service-related role. Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills. Ability to utilize basic math computation skills. Fast typing skills; using a touch typing system is a plus. Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures. Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values. Call Center experience is preferred What We Offer Competitive base salary Holiday pay and generous paid time off Medical, dental, vision and life insurance Relaxed dress code and remote / open office environment A supportive culture that encourages health and personal improvement A challenging and rewarding work environment with smart, great people to work with every single day. The candidate should be local to San Antonio TX.