ELK Engineer/Support Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a ELK Engineer/Support Analyst for a contract assignment with one of our premier financial services clients in Irving, TX. Candidate must have a background in the ELK (Elasticsearch, Logstash, Kibana) stack and be able to work the following conditions: Must be able to work on a direct w2 or independent corp basis - we cannot do 3rd party c2c Role will be remote then Onsite when site opens. Manager is open to candidates willing to relocate to Irving, TX. Candidates must be okay with Shift requirements below: Work Shift will be MON-FRIDAY (8AM/5PM) If on-call support workshift will be MON-FRI (8AM-8PM) Every Other Weekends for Support coverage -Only when called upon by automated escalations or manually escalated

• Working with the Elastic (ELK) as the application leveraging the Application Infrastructure Monitoring known as AIM.
• Create / Customize visualization KIbana dashboards /Active Directory roles
• Customize / Install monitoring know as "Watches "
• Working within the Ansible tool for setting up automation capabilities
• Working within the SensugGO agent and it's deployment
• Provide Root Cause Analysis (RCA) on escalated issues that are reported via automation or by the client
• Provide technical/strategic suggestions
• Daily review on health and status on the AIM platform
• Ensure ongoing compliance is being followed on requirements when conducting any production changes to the infrastructure
• Responsible for application and overall operating system and escalated to the appropriate teams.
• Conduct research on opportunities to be pro-active on areas for efficiencies
• Appropriately assess issues determining where does the source of issue resides and drive the investigation.
• Conduct handover process when turning over on-call responsibilities.

• Basic understanding and or experience in shell scripting.
• Basic understanding on Linux/Cloud Virtual Machines
• Experience on Microsoft Office suite tools such as MSWord, Xcel, PowerPoint
• Basic understanding and or experience with Ansible
• Basic understanding and or experience with Sensu /SensuGO Agent & Dashboards.
• Ability to multi-task with good time management
• Ability to work with virtual / in-person teams, and work under pressure to meet deadlines
• Team work oriented
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience