Endpoint Management Team Lead

Neos is a leading Austin-based IT Staffing and Consulting firm. Neos was recognized as a one of the Best Places to Work in Austin by the Austin Business Journal. Neos is currently seeking an Endpoint Management Team Lead for a long-term contract position (w/ intent to hire full time) with our client in Austin, Texas.

• Analyzes the agency’s enterprise technology needs and recommends solutions.
• Applies principles of Site Reliability, Continuous Life Cycle Integration including Planning, Development, Testing, Release/Deployment, and Monitoring/Operations.
• Assists with developing policies, procedures, and standards for installing, configuring, and supporting all customer facing endpoints.
• Assists with the development of information technology strategy and plans.
• Conducts product evaluations of new software and upgrades to existing software to identify strengths, weaknesses, and potential benefits to the agency.
• Develops high-level program to ensure software is kept up-to-date and to address the gaps between current and future state.
• Defines metrics to measure and demonstrate business value.
• Defines the requirements and models to help guide technology decisions.
• Leads enterprise level technology adoption, operationalization and enhancements resulting in the successful development, implementation, and deployment of all customer facing endpoints.
• Provides Endpoint support focusing in areas such as Microsoft Windows 10, SCCM/SECM, Active Directory, Group Policy, and third-party Enterprise Applications.

• Analyzes and diagnoses infrastructure problems related to application, server, and virtualization resources.
• Assists in performance tuning and capacity planning activities to enhance the performance of application resources.
• Automates processes and integrations across multiple technologies, primarily using Windows PowerShell.
• Collaborates with other agency staff to maintain application and network security.
• Monitors applications to ensure compliance with licensing agreements and system availability.
• Oversees the installation, configuration, monitoring, and maintenance of a large Microsoft based enterprise environment.

• Assists in supervising staff assigned to projects, including planning, assigning work, and providing input for hiring and performance evaluations.
• Compiles and analyzes data, and prepares, presents, and/or distributes routine and ad hoc project management reports to agency management.
• Leads or participates on related special projects and committees as assigned.
• Provides oversight and direction for the Client Services and IT related projects.
• Provides training, technical assistance, and advice to staff on Endpoint Management and implementation as well as project management issues, policies, practices, processes, and systems.

• Bachelor’s degree from an accredited college or university.

• High school diploma (or equivalent) and additional related full-time experience may substitute for the required education on an equivalent year for year basis.

• Ten (10) years of full-time experience managing medium to large application and/or server environments, including experience managing large infrastructure projects in a complex Microsoft/Cisco/Intel environment.

• None

• Experience in workstation/endpoint design and support for Microsoft Enterprise applications.
• Experience in SCCM/SECM and software packaging.
• Experience with McAfee and BitLocker encryption.

• The practices, principles, and techniques of core infrastructure for support of the application stack using automation with monitoring and network operations.
• Technologies such as Microsoft Windows Active Directory and Server, PowerShell, Office 365, Azure, and desired state configuration tools.
• Current hardware and software architectures, network protocols, and security best practices.
• Project portfolio management principles and practices and project management software tools.

• Analyzing routine problems and developing workable solutions.
• Communicating technical information to people of all levels of technical knowledge.
• Planning, organizing, and coordinating work to effectively meet frequent and/or multiple deadlines; handling multiple tasks simultaneously; and managing conflicting priorities and demands.
• Implementing Configuration Management and Orchestration tools.
• Developing automated solutions for manual processes.
• Leading project teams and organizing and motivating staff to meet project goals and objectives.
• Conducting research, consolidating findings, and utilizing the knowledge to create or adapt processes and procedures based on best practices.

• Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
• Work effectively in a professional team environment.

• normal cognitive abilities including the ability to learn, recall, and apply certain practices and policies.
• marginal or corrected visual and auditory requirements.
• constant use of personal computers, copiers, printers, and telephones.
• the ability to move about the office to access file cabinets and office machinery.
• frequent sitting and/or remaining in a stationary position; and
• the ability to work under deadlines, as a team member, and in direct contact with others.

• regularly, reliably, and punctually attend work.
• work extended hours as necessary.
• travel occasionally for work assignments and trainings.
• show flexibility and adaptability toward changes in assignments and work schedules.
• adhere to the agency’s internal management policies and procedures; and
• exhibit work behaviors consistent with agency core values.