Engineer, Managed Services - Backup & Recovery

06 Nov 2024

Vacancy expired!

Position Summary:The primary purpose of this position is to manage and maintain backup and recovery environments, to ensure high levels of availability and success around customer backup job activity. This position will focus on the operational stability and maintenance of enterprise backup and recovery environments, located in customer data centers, Sirius hosted data centers, or the public cloud.

Primary Duties & Responsibilities
  • Performs tasks necessary to fulfill service level agreements with customers regarding backup success rates, backup run times, and overall backup and recovery support performance
  • Communicates and enforces, through system procedures, backup and recovery policies
  • Follows change control, incident response, and testing processes for modifications to backup jobs, schedules and applicable software updates
  • Anticipates, mitigates, identifies, responds to, and resolves issues with backup jobs, restore requests, and overall backup environment capacity
  • Researches and makes recommendations on backup and recovery products, services, and standards in support of procurement and development efforts
  • Monitors, analyzes, and predicts trends for backup and recovery performance, space allocation, and data growth to recommend enhancements to the IT storage team
  • Expertise supporting database/application level backups and restores (SQL, Oracle, postgres etc)
  • Develops routines for end-users to facilitate backup and recovery best practices, including self-service backup administration, to include on-demand backups, and self-restores
  • Remains informed on backup and recovery trends, including current and emerging technologies and best practices; advise, counsel, and educate executive and management teams on their relative importance.
  • Ensures that applicable backup and recovery applications and equipment adhere to all applicable laws and regulations.
  • Creates required reports in response to business user needs
  • Develops, documents, and maintains policies, procedures and associated training plans for backup and recovery administration and appropriate use
  • Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
  • Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
  • Works with project managers in the development and implementation of project plans and timelines
  • Complies with all time compliance and time entry guidelines
  • Attends training sessions, and obtains industry related certifications as determined by management

Basic Qualifications
  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
  • At least three (3) years IT work experience, including experience with at least 2 of the following backup/recovery solutions: Commvault, EMC DPS (Networker, Avamar, Data Domain), Cohesity, Rubrik, Veritas NetBackup, TSM, Veeam

Preferred Qualifications
  • Managed Services experience
  • Relevant vendor certifications

Other Position Requirements
  • Experience with Operating System technologies such as Windows, Linux/Unix, etc.
  • Experience documenting and maintaining configuration and process information
  • Demonstrated analytical, problem-solving, and technical troubleshooting skills
  • Demonstrated presentation and communication skills
  • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
  • Demonstrated ability to acquire further technical skills
  • Demonstrated written communication skills
  • Demonstrated ability to multitask and prioritize workload
  • Demonstrated customer service skills
  • Demonstrated ability to investigate problems and utilize problem solving techniques
  • Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
  • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
  • Demonstrated ability to provide guidance and leadership to less experienced technical team members
  • Demonstrated ability to develop strong customer relationships and trust to secure future business
  • Demonstrated ability to achieve high levels of customer satisfaction

Data Privacy & Security
  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius
  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment

Essential FunctionsThe position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Competencies

Demonstrates competencies defined for the Analyst through Specialist level, plus the following:

Communicates Effectively

- Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.

Tech Savvy

- Anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge, of capabilities that can benefit business or personal performance. Rejects low-impact or fad technologies. Readily learns and adopts new technologies

Resourcefulness - Marshalls resources (people, funding, materials, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts.

Collaborates - Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

Client Focus

- Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

Drives Results

- Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve goals.

  • ID: #22289894
  • State: Texas San antonio 78201 San antonio USA
  • City: San antonio
  • Salary: $1 - $2
  • Job type: Permanent
  • Showed: 2021-11-06
  • Deadline: 2021-12-24
  • Category: Et cetera