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Excellent 1 year plus extensions contract position for Engineering Help Desk Analyst with our direct client in Fort Worth, TX
Job Title: Engineering Help Desk Analyst (50% Onsite work)Pay is $22/hr to $24/hr DOE50% onsite - Hours will be an 8 hour shift Mon- Fri between the hours of 7am - 7pm CST, with the flexibility to adjust schedule if called upon to do so.Prior Helpdesk/Support Desk and Customer Service experience needed.Analyst will serve as primary customer point-of-contact and act as an intermediary and educator in support of our offerings. This can include the following:• Provide centralized end-user support for Engineering systems and reports.• Follow standard help desk procedures for troubleshooting, diagnosis, and resolving functional issues related to software applications.• Assist end users in system navigation, business process understanding, and manpower related issues.• Identify and escalate technical or training issues to the appropriate parties.• Provide day-to-day business application support including troubleshooting, development of remediation plan and ultimate resolution of issue.Applicant will be required to apply analytical thinking, deductive reasoning and problem solving techniques effectively. This group is expected to multitask, manage shifting priorities, and work independently to completion of tasks and deadlines. They should be very familiar with the Microsoft Office suite of tools that will be used daily in their assignments.