Executive Lounge & VIP Supervisor - Fairmont Gold

Fairmont Gold SupervisorAt Fairmont Hotels & Resorts, unparalleled personalized service and luxury await guests of Fairmont Gold, our exclusive 47 room and suite “hotel within a hotel” experience. As Fairmont Gold Supervisor, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.What you will be doing:Maintain complete knowledge of and comply with all departmental policies/ service procedures/ standards.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain complete knowledge at all times of all hotel features, services, and hours of operations.Review all Fairmont Gold reservations to ensure requests are met and al Fairmont Gold Standards are adheredEnsure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs