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Hi Professional,Kindly go through the below requirements and if you are interested share your updated resume ASAPJob Title : Executive Support TechniciansDuration : Full time / PermanentLocation : Plano,TX/ Los Altos,CA (Day one from on-site) Note : Excellent communication skills in English and Japanese is Must. JOB DESCRIPTION:Desktop Support Services - High touch services for all GVPs and above including their support staff including troubleshooting and break fix for laptops, network and printers - Coordinate with RE&F for all in-scope executive relocation support - When required, perform proactive and upgrade/update of executive computers and mobile equipment - Provide training for new application/systems that’s being rolled out by ITx by breaking down complex technical jargon to understandable down-to-Earth English - As needed, create executive-ready documentation for Its related systems - Address executive’s special IT needs by escalating to appropriate ITx groups - Provide support/coordination for annual Japanese staff rotation for laptop, cell phones and accounts - Provide support for dual homed executives and assistants - Support executive level Japanese applications - Track and loan out Japan hotspot for executives Video Conference Support - Provide support for high level executive Skype/Teams and VMR meetings for W1 Executive Wing and around campus as needed - Support for high level Executive Meetings (VTC such as BOD, Keieikaigi, Eiyakukai and Getsudo-jyuku) including translation audio equipment - Support for special needs meetings - Coordinate support for VTC meetings with assistants - Support for executive office IT equipment such as large status wall, executive office display and Trio phones - Provide VTC support whenever requested including nights and weekends - Familiar and able to support executive level iPad VTC software - Provide remote connection support by accessing the video codec for executives who maybe connecting from home Wireless Telecom support - Provide executive level support and troubleshoot iPhone, iPad and Apple watch issues - Familiar with Airwatch MDM and able to enroll devices - Able to place orders for wireless devices - When setup of replacement devices, able to backup and restore data on iPhone/iPads to near exact settings as old device Ticket escalations - When escalating issues to 3rd level, be able to create and monitor tickets from cradle to grave for faster resolution - Familiar with ServiceNow ticketing system Thanks & RegardsSowndhriyaTechnical RecruiterJSIT GroupContact - -Ext-1009
- ID: #22966481
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State: Texas
Plano
41018
Plano
USA
- City: Plano
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-18
- Deadline: 2021-12-18
- Category: Tv/film/video/radio