Field Support Specialist

The Jupiter Group
Odessa / midland, TX
15 Oct 2024

Vacancy expired!

The

Field Support Specialist provides a combination of project and technical coordination for infrastructure projects and operational initiatives based on business requirements from both Corporate Houston and field offices, as defined by the scope of the project. The primary focus of this position is to be the single point of contact for all IT related issues at the assigned site. This includes taking ownership for all IT issues and concerns, ensuring the appropriate escalations, and assist in determining the root causes of IT issues are understood and addressed.

Candidates will also be required to enter operational areas where flame retardant clothing, hard hats, steel-toed shoes, and safety glasses will be required. These items will be furnish for candidates. However, please realize this position may require entry into these types of areas to perform job duties.
  • Responsible for supporting all hardware and software on company desktops and providing second/third level desktop support
  • Install and troubleshoot Microsoft Windows 10, 64 and 32 bit operating systems and standard business applications, including desktop systems, associated peripherals, and verification of operation
  • Work with other IT groups to rollout hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects
  • Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites
  • Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites
  • Respond to phone and email inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues
  • Document and revise all resolutions to be updated in IT knowledge base
  • Be able to manage a heavy caseload and respond to customers request in a timely fashion
  • Work flexible schedule and provide off hours support on an on call basis
  • Experience working with an ITSM software required (Remedy preferred)
  • Exceptional customer support and interpersonal skills
  • Excellent troubleshooting and problem solving skills
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Must have a clean driving record, definitely no major infractions
  • Must Have a dependable and reliable vehicle

The successful candidate will meet the following qualifications:
  • Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, MCSA, MCSE, ITIL
  • Ability to troubleshoot Windows 10 OS Issues
  • 3 or more years of work related experience required (ANY exp or exposure to below systems, applications, and hardware will be accepted)
  • Experience in the following IT areas - PC, LAN, WAN, Site to Site VPN, Wireless, Database and web-based solutions, LANDesk, SCCM
  • Ability to setup and manage mobile devices with Mobile Iron required (iPhones, Android OS, etc) is required
  • Experience in setting up HP LaserJet and Multi-functional printers required (Konica/HP preferred)
  • ID: #46470653
  • State: Texas Odessa / midland 79760 Odessa / midland USA
  • City: Odessa / midland
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-10-15
  • Deadline: 2022-12-12
  • Category: Software/QA/DBA/etc