GIAM Intermediate Analyst (C11)

About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.The Global ID Access Management (GIAM) is a global organization within Citi Information Security (CISO) with 700+ employees located across the globe. GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM works in partnership with other units within Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.The Global ID Access Management (GIAM) Intermediate Analyst is a position responsible for assisting in efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.Responsibilities:Support all related tasks to help build/maintain "best in class" status for processes and activities within the organizationWorking in partnership with Global Service Delivery Managers / Operation Teams in Support of Database/CyberArk Infra systemsMonitor and maintain daily BAU VolumeEnsure a positive client experience, understanding the client perspective and supporting their needsComplete all tasks in connection with the organization’s activity but not detailed in the current Job Description, charged by the direct manager, supervisor, or the functional headInitiate and assist with process changes and suggestions based on Lean methodologyInterpret, develop, and implement the principles of Information Security concepts and policies into day-to-day workDevelop and maintain an understanding of Citi, and the vision, strategy and goals of Citi’s Information Security and Technology teamUnderstand and assist in creating goals for projects and initiatives, constructively participate in end-to-end projectsUnderstand and promote change theory/ change initiativesIdentifying improvement opportunities and additional functions to bring into CISOMonitor delivery of services and ensure alignment with client agreements and requirementsQualifications/Knowledge/Experience :Bachelor's degree or equivalent experience3+ years of relevant experience either in an Information Security Administration environment or related field with customer service in a similar environment3+ years of relevant Database/CyberArk experience in platforms such as MSSQL, ORACLE, and SYBASEKnowledge of Teradata / Netezza / Mongo / Sybaseiq / db2 / PostgreSQL and/or Snowflake Database/CyberArk is a plusKnowledge of Unix and Mainframe is a plusConsistently demonstrates clear and concise written and verbal communicationKnowledge of Risk and Control in an operational environmentGood understanding of the overall Citi and its business’ requirements.Good understanding of the Information Security requirements.Experience managing client relations.Ability to communicate enhancement and changes to processes/platforms with partners in IT and work to drive change.Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessaryExcellent presentation skills – written and verbalThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:TechnologyJob Family:Information SecurityTime Type:Full timePrimary Location:San Antonio Texas United StatesPrimary Location Salary Range:$69,050.00 - $96,350.00Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.